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FREQUENTLY ASKED QUESTIONS

If you have any questions, concerns or comments please contact our concierge.

We are open Monday to Friday between 9-4 pm PST.

P. 909.622.3288  E. Info@acrylick.net 

SALES
All Sales excludes Classic Tees, Hats, & All Accessories.

WHAT PAYMENT METHODS DO YOU ACCEPT?
We take our payments by SHOPIFY & PAYPAL. We accept Visa, Master Card, American Express, Discover, and E-Check.

HOW SOON WILL I RECEIVE MY ORDER?
We aim to deliver within 5-10 working days approximately (Mon-Fri) in the US, and 3-12 days worldwide. Orders placed after 1pm may take an extra days delivery. Please note, during busy periods, such as sale and Christmas, US delivery may take between 3-8 days and for worldwide shipping 12-17 days.

CLASSICS/BACKORDER
Although we make every attempt to have items available in stock, occasionally we may list inventory as backordered, indicating that the item is temporarily out of stock. These items are not available to ship immediately because we are in the process of securing additional inventory from our suppliers. When possible, we will post expected ship dates in the item description.

When no ship date is indicated during checkout, backordered items are typically returned to stock within 2-3 weeks. In some cases, there are production delays or inventory shortages which may delay the arrival of your item to our fulfillment centers.

SHOULD I INCLUDE MY PHONE NUMBER WHEN ORDERING?
Yes, please ensure that a valid contact telephone number is added to all orders, including paypal and paypal express. The carrier needs this incase of any difficulty finding an address. Failure in providing one could result in a severe delay of your delivery.

HOW SOON WILL I RECEIVE MY ORDER?
We aim to deliver within 2-6 working days approximately (Mon-Fri) in the US, and 3-12 days worldwide. Orders placed after 1pm may take an extra days delivery. Please note, during busy periods, such as sale and Christmas, US delivery may take between 3-8 days and for worldwide shipping 12-17 days.

WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED?
As soon as you have received your ‘Dispatch Confirmation’ email from us with your USPS tracking number, you will know it has left our warehouse on this date. Please note, all shipments are collected around 5pm PST, so no tracking numbers will show any movement on the USPS website before this time, as the orders would not have been scanned out of our warehouse and into first location on route to you.

DO YOU SHIP OUT OF THE USA?
Yes. All our International orders are shipped via USPS. Please allow 1-3 weeks for delivery.

INTERNATIONAL SHIPPING CHARGES:
.01 - $50.00 = $15.00 USD
$50.01 - $100.00 = $25.00 USD
$100.01 - And up = $35.00 USD

Your package will be subject to customs/duties charges. USPS and Acrylick Online are not responsible for customs/duties charges. These costs are determined by your local customs office. Acrylick Online cannot determine the cost of these charges in advance.

Acrylick Online tries to minimize these charges by listing the ‘wholesale’ cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs. We cannot mark International orders as a “gift” in order to bypass or reduce any customs fees – this is an illegal practice and as an established business we will not do this. For more information on customs and duties charges, please contact your local customs office.

I NEVER RECEIVED MY ORDER, WHAT SHOULD I DO?
In rare cases, packages can get lost in the mail. Never fear, if your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.

WHERE CAN I FIND A ACRYLICK DEALER IN MY NEIGHBORHOOD?
We have Authorized Acrylick Dealers all over the globe. For a complete list of dealers in your area, please email info@acrylick.net.

HOW DO I BECOME A ACRYLICK DEALER?
Pleases contact sales@acrylick.net for more information.

WHERE IS ACRYLICK LOCATED?
560 E. Commercial St, Studio 5.
Pomona, CA 91767

HEY, THE WEBSITE LOOKS WEIRD, WHATS UP WITH THAT?
Our website prefers Internet Explorer versions 7 and 8, Mozilla Firefox versions 3 and 3.5 and Safari. It is allergic to Internet Explorer 6. Please email info@acrylick.net if you see anything weird. Thanks!

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