Shipping-Returns

Free Standard Shipping on U.S. Orders Over $50 (Limited Time Only)

Our goal is for you to be 100% satisfied with your purchase from Acrylick. If for any reason you are not satisfied we would be happy to do an exchange for you. All sales are final. (No Refunds).

Please note: If your item(s) was purchased from one of our Acrylick stores, it will need to be exchanged or returned to that specific location.

SHIPPING

HOW SOON WILL I RECEIVE MY ORDER?
We aim to deliver within 3-6 working days approximately (Mon-Fri) in the US, and 3-12 days worldwide. Orders placed after 1 pm may take an extra days delivery. Please note, during busy periods, such as sale and Christmas, US delivery may take between 3-8 days and for worldwide shipping 12-17 days.

CLASSICS/BACKORDER
Although we make every attempt to have items available in stock, occasionally we may list inventory as back ordered, indicating that the item is temporarily out of stock. These items are not available to ship immediately because we are in the process of securing additional inventory from our suppliers. When possible, we will post expected ship dates in the item description.

When no ship date is indicated during checkout, back ordered items are typically returned to stock within 2-3 weeks. In some cases, there are production delays or inventory shortages which may delay the arrival of your item to our fulfillment centers.

Please note: Backorder shipping dates are subject to change in rare instances. We will email you with any date changes.

USA SHIPPING CHARGES:
$ 0.00 - $49.99 = $4.95 USD
$50.00 + = Free USPS Standard Shipping.

WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED?
As soon as you have received your ‘Dispatch Confirmation’ email from us with your USPS tracking number, you will know it has left our warehouse on this date. Please note, all shipments are collected around 5pm PST, so no tracking numbers will show any movement on the USPS website before this time, as the orders would not have been scanned out of our warehouse and into first location on route to you.

DO YOU SHIP OUT OF THE USA?
Yes. All our International orders are shipped via USPS. Please allow 1-3 weeks for delivery.

INTERNATIONAL SHIPPING CHARGES: 
$0.00 - $50.00 = $20.00 USD
$50.01 - $100.00 = $30.00 USD
$100.01 - and up = $40.00 USD

CANADA SHIPPING CHARGES: 

$0.00 – $29.99 = $15.00 USD
$30.00 – $49.99 = $24.00 USD
$50.00 – $99.99 = $35.00 USD
$100.00 and up = $40.00 USD

Your package will be subject to customs/duties charges. USPS and Acrylick Online are not responsible for customs/duties charges. These costs are determined by your local customs office. Acrylick Online cannot determine the cost of these charges in advance.

Acrylick Online tries to minimize these charges by listing the ‘wholesale’ cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs. We cannot mark International orders as a “gift” in order to bypass or reduce any customs fees – this is an illegal practice and as an established business we will not do this. For more information on customs and duties charges, please contact your local customs office.

SHOULD I INCLUDE MY PHONE NUMBER WHEN ORDERING?
Yes, please ensure that a valid contact telephone number is added to all orders, including paypal and paypal express. The carrier needs this incase of any difficulty finding an address. Failure in providing one could result in a severe delay of your delivery.

I NEVER RECEIVED MY ORDER, WHAT SHOULD I DO? 
In rare cases, packages can get lost in the mail. Never fear, if your package is lost, we will replace it for you at no charge. However, if the tracking number indicates that your package has been delivered to you, we cannot be held responsible for a package that is claimed to have never been received.

 

EXCHANGES

If you purchased an item(s) from Acrylick.net and want to exchange it for a different color, size or style, you can do so by returning the item(s), within 30 days of receiving the shipment, to the address below with a copy of your original receipt and a written explanation of the items you would like. Please contact our customer service department prior to returning the item to check availability. Item(s) being sent back for exchange must be in new, unused condition with original tags still attached. We will ship the new items to the original ship to address at no extra charge. All exchanges are dependent on current stock. Please check availability on Acrylick.net or by calling customer service at (909) 622.3288 or emailing info@acrylick.net.

RETURNS 

Item(s) purchased from Acrylick.net must be returned in new, unused condition with original tags still attached in order to receive a refund, within 30 days of receiving the shipment. Limited edition or items and items purchased on sale can not be returned for a refund.

To return an item(s) from a refund just send it to the address below with a copy of the original invoice and a written explanation of why the item(s) is being returned. A refund will be issued in the original form of payment. Please note that we cannot refund the original shipping charges and all returns are subject to a 5% restocking fee.

All returns and exchanges should be shipped via insured traceable mail in a secure package to the following address:

Acrylick, Inc.
Attn: Mail Order
P.O. Box 893433
Temecula, CA 92589-3433

 

 
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